Gateway process WONT_START state

Products

• CA API Gateway

Issue/Introduction

In some cases, there have been issues were the gateway process struck at  WONT_START status.

Environment

All Supported API Gateway versions.

Resolution

Run this command to check if any java process is loaded.

ps -ef | grep java

Kill running/hung java process by running this command.

kill -9 <process_id>

Now, run "service ssg start" which will initiate a fresh java process and starts gateway service.