Windows NMP Upgrade Hanging, Monitoring Point is Offline

Products

• AppNeta

Issue/Introduction

Installer is hanging when trying to upgrade from 13.12.x to current version



Monitoring Point is offline in portal, AppNeta service no longer visible in Services.msc console.

Environment

EMP 13.12.x

Resolution

1. Delete Upgrader directory under C:\ProgramFiles\AppNeta\NativeMonitoringPoint\
2. Install the 16.x version package on the device.

Additional Information

Defect opened with Engineering, To be fixed in a later release