Number of rows returned in the CMDB CI "Versioning" tab

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Is there an upper limit to the number of entries that are returned for a given CI or Configuration Item, under the Versioning tab?  Is there a way to adjust this functionality as well?

Environment

Release:  All releases
CA Service Desk Manager

Resolution

There is a setting "NX_CMDB_VERSIONING_MAXROWS" which limits the number of rows that are returned in the Versioning tab of a given CI.  This value is usually set by default to 400, but this value may differ depending on your own installation.  

To adjust this setting, run the following commands in the SDM Server on an admin command prompt

pdm_options_mgr -c -s CMDB_VERSIONING_MAXROWS -v 20 -a pdm_option.inst
pdm_options_mgr -c -s CMDB_VERSIONING_MAXROWS -v 20 -a pdm_option.inst -t

 

In the above example, the number of rows will be set to a maximum of 20.  You can adjust this value as needed.  SDM Services should be recycled after running the above change.

Additional Information

Please test the above changes in a non-prod environment before trying in production.

KB Article 61983 discusses how to examine your current SDM environment variable settings.
KB Article 18247 provides further information on the pdm_options_mgr command.