LiveUpdate Administrator is unable to download content, displaying the error: "Manage Updates has no updates to distribute. Please download content to distribute."
Article ID: 387059
Updated On:
Products
Issue/Introduction
LiveUpdate Administrator (LUA) Failing to Download and Distribute Updates displaying the error: "Manage Updates has no updates to distribute. Please download content to distribute."
In addition to this error, you may encounter download and distribution failures with messages such as:
"No updates are currently available for the products selected in this schedule."
These failures indicate a potential issue with the LUA server’s connectivity to the Source Server, preventing updates from being downloaded and distributed successfully.
Environment
LUA 2.3.13
Cause
The LUA server is unable to connect to the Source Server, preventing updates from being downloaded and distributed.
Resolution
Verify Network Connectivity:
- Run the PSEXEC tool to test connectivity to the Source Servers.
- If the PSEXEC results return FALSE, this indicates a potential network issue affecting both download and distribution.
Download PSExec from Microsoft Sysinternal tools.
The PSExec test should be conducted specifically on the following URLs on port 80. (please verify your Source Server in the LUA Configure Tab)
Firewall/Proxy Validation:
- Check firewall and proxy configurations to ensure they allow traffic to the above URLs.
- Run the PSEXEC tool again after confirming access.
If the PSExec results for the LiveUpdate URLs return FALSE, this confirms that the server cannot reach them due to a network path issue.
Further network troubleshooting (e.g., checking routing, DNS, firewall rules, and proxy settings) will be required to resolve the connectivity problem.
Additional Information
If you are encountering the error message "No updates are currently available for the products selected in this schedule.", please refer to the following Knowledge Base article for further details and troubleshooting steps:
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