Error "Failed to authenticate to HMS server" while configuring vSphere replication adapter instance in Aria Operations

Products

• VMware Aria Suite

Issue/Introduction

• When attempting to validate the connection for a vSphere replication adapter instance, you may encounter the error message: "Failed to authenticate to HMS server" indicating that the test connection is unsuccessful.

• After testing the connection, you might observe the following errors in the /storage/logs/adapters/VrAdapter/VrAdapter_ID.log:

2025-01-26T12:03:02,838+0000 ERROR [Collector worker thread 6] (143) com.integrien.alive.common.adapter3.AdapterBase.getResourceCollectResult - Failed to retrieve collect result for resource of adapter 'VrAdapter': Adapter is not in collecting state.
2025-01-26T12:06:28,853+0000 ERROR [TasksManager-TaskHandler-32447] (143) com.integrien.alive.common.adapter3.AdapterBase.applyConfiguration - Configure threw an exception: username
java.lang.IllegalArgumentException: username
        at org.apache.commons.lang.Validate.notEmpty(Validate.java:321) ~[commons-lang-2.6.jar:2.6]
        at com.vmware.vr.vrops.VrAdapter$Settings.<init>(VrAdapter.java:69) ~[VrAdapter.jar:?]
        at com.vmware.vr.vrops.VrAdapter.getSettings(VrAdapter.java:383) ~[VrAdapter.jar:?]
        at com.vmware.vr.vrops.VrAdapter.onConfigure(VrAdapter.java:311) ~[VrAdapter.jar:?]
        at com.integrien.alive.common.adapter3.AdapterBase.configureBase(AdapterBase.java:391) ~[vrops-adapters-sdk.jar:?]
        at com.integrien.alive.common.adapter3.AdapterBase.applyConfiguration(AdapterBase.java:334) ~[vrops-adapters-sdk.jar:?]
        at com.integrien.alive.common.adapter3.AdapterBase.configure(AdapterBase.java:284) ~[vrops-adapters-sdk.jar:?]
        at com.integrien.alive.collector.CollectorWorkItem3.configure(CollectorWorkItem3.java:95) ~[vcops-collector-1.0-SNAPSHOT.jar:?]
        at com.integrien.alive.collector.Collector.removeResourceAdapter3(Collector.java:1110) ~[vcops-collector-1.0-SNAPSHOT.jar:?]
        at com.integrien.alive.collector.Collector.removeResource(Collector.java:1084) ~[vcops-collector-1.0-SNAPSHOT.jar:?]
        at com.integrien.alive.collector.task.handler.TaskRemoveHandler.handleTask(TaskRemoveHandler.java:14) ~[vcops-collector-1.0-SNAPSHOT.jar:?]
        at com.integrien.alive.collector.task.handler.TaskRemoveHandler.handleTask(TaskRemoveHandler.java:9) ~[vcops-collector-1.0-SNAPSHOT.jar:?]
        at com.integrien.alive.common.communication.task.handler.AbstractTaskHandler.processTask(AbstractTaskHandler.java:12) ~[alive_platform.jar:?]
        at com.integrien.alive.common.communication.TasksManager$TaskProcessor.handleTask(TasksManager.java:703) ~[alive_platform.jar:?]
        at com.integrien.alive.common.communication.TasksManager$TaskProcessor.run(TasksManager.java:683) ~[alive_platform.jar:?]
        at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) ~[?:?]
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) ~[?:?]
        at java.lang.Thread.run(Unknown Source) ~[?:?]
2025-01-26T12:06:28,853+0000 ERROR [TasksManager-TaskHandler-32447] (143) com.integrien.alive.common.adapter3.AdapterBase.applyConfiguration - Failed to configure adapter 'VrAdapter': username

 

 

Environment

Aria Operations 8.x

Cause

This error typically occurs due to communication issue between Aria Operations and the vSphere replication management server.

Resolution

• Validate the connectivity through port 8043, use the following curl command:
  curl -v telnet://<vSphere replication management server IP or FQDN>:8043
• If the port is not open, then to resolve the issue, ensure that port 8043 is open between Aria Operations and the vSphere replication management server to allow proper communication.