flushAll: Failed to fetch environment with unique name 1

Products

• CA Identity Suite

Issue/Introduction

We were loading new roles into Identity Manager (loading in files via the IM Management Console). As part of this process, a prompt appears to restart the IME, so the button was pressed to initiate the restart.

We then saw the following errors in our logs:
2025-01-23 21:04:13,274 INFO  [ims.Main] (Thread-4677 (ActiveMQ-client-global-threads)) * Started environment: identityEnv
2025-01-23 21:04:27,626 INFO  [ims.Main] (Thread-4680 (ActiveMQ-client-global-threads)) * Stopping environment: identityEnv
2025-01-23 21:04:27,629 INFO  [ims.Main] (Thread-4680 (ActiveMQ-client-global-threads)) * Stopped environment: identityEnv
2025-01-23 21:04:29,589 ERROR [ims.tmt.cachemanager] (Thread-4685 (ActiveMQ-client-global-threads)) flushAll: Failed to fetch environment with unique name  1
2025-01-23 21:04:29,591 ERROR [ims.tmt.cachemanager] (Thread-4686 (ActiveMQ-client-global-threads)) flushAll: Failed to fetch environment with unique name  1
2025-01-23 21:04:30,024 INFO  [ims.Main] (Thread-4685 (ActiveMQ-client-global-threads)) * Starting environment: identityEnv

We would like to know what this error means and what consequence it can have for Identity Manager?

Environment

Release : 14.5
Component : CA Identity Suite Virtual Appliance

Resolution

The reference to "ActiveMQ-client-global-threads" suggests an issue with the ActiveMQ messaging system, which is responsible for asynchronous processing. This might indicate a failure in message delivery between Identity Manager components.

To address this, please run the following alias:
deleteJMSqueue

Restart the nodes after completing the above step.