ECN70009: Unable to open connection to server CA7:nnnn (CA7:nnnn) is generated at the CA 7 Webclient LOGIN page.

Products

• CA 7 Workload Automation

Issue/Introduction

Issue:

Users encounter the following error when attempting login to the CA 7 Webclient browser:

ECN70009:  Unable to open connection to server CA7:nnnn (CA7:nnnn)

 

Cause:

The CA7SRV task has not started.

User does not have read access to resource key CA7SRVR.ACCESS and therefore cannot use the CA 7 Web Client to interface with CA 7.

Note:  Multiple causes can generate this error.  Through the TCP/IP network, a CA7 Web Client user enters the host name and port number to connect to CA7SRV.  This entry starts the session with CA7SRV.  Once authenticated to use CA7SRV, the users can request to see a CA 7 Web Client view or CA 7 information on the mainframe.

 

Resolution:

Ensure the CA7SRV task is running and users has security access. 

 

Additional Information: 

For more information about the configuration of the CA 7 Webclient, please refer to the following manuals:

http://www.ca.com/us/support/ca-support-online/product-content/recommended-reading/product-related-technical-information/ca-workload-automation-ca-7-edition-web-client-r11-3-3.aspx

 

As always, please contact CA Technologies support for CA 7 if you have further questions.

 

 

 

Environment

Release: ESPSEV99000-11.3-CA-7-Extended Support Plus
Component: