Handles or threads used by the IG FTP Agent process are increasing until the server is not working

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

On Windows, the number of handles used by the IG FTP Agent process are increasing until the server is not working (over 300000).

On Linux, users can find that the thread count increasing until the agent is unresponsive and requires to be restarted. It can be hours, or days depending on how many jobs are run on the agent.

This command returns the current thread counts and if run periodically, it will return an ever increasing number that is reset when the agent is restarted:

num=`ps -ef | grep ucxjftp | egrep -v grep | cut -d' ' -f8`
ps -o thcount -p $num

Environment

Integration FTP Agent versions 21.x and 24.x

Cause

Defect

Resolution

Update to a fix version listed below or a newer version if available.

Fix version:
Component(s): Agent Integration FTP (IG_FTP)
Integration.FTP 21.2.1 - Available
Integration.FTP 24.1.1 - Available

 

Additional Information

Defect ID: DE155743

Defect Public Title: Resource problem on FTP jobs

Defect Public Description: A problem was fixed about resource consumption of the FTP agent: Jobs opened new threads without closing them after finishing.