Process errors out since it cannot send an Action Item

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Setup:

• A Process step (s1) is defined to send an Action Item to resources who are mentioned in a field
• This field is a multi valued lookup
• When this field does not have a value mentioned against it, the Process does not have a resource to send an Action Item to
• There is another step (s2) with a similar setup, relying on a different field
• s1 and s2 execute parallely

Issue:

• s1 errors
• s2 sends an Action Item, but does not get a chance to be evaluated, as the Process errors out. It looses the pointer to the next step
• The Process is retried after populating a value against the field that s1 relies on
• s1 get evaluated successfully and manages to hold onto the pointer to the next step

Now, is there a way to execute s2 again from the backend?

Resolution

• A step must be introduced before Action Item is sent either via s1 or s2, to make sure that a value exists on the fields that they rely on
• s2 cannot be made to re-execute from the backend.