Process errors out since it cannot send an Action Item
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Process errors out since it cannot send an Action Item

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Article ID: 386843

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

Setup:

  • A Process step (s1) is defined to send an Action Item to resources who are mentioned in a field
  • This field is a multi valued lookup
  • When this field does not have a value mentioned against it, the Process does not have a resource to send an Action Item to
  • There is another step (s2) with a similar setup, relying on a different field
  • s1 and s2 execute parallely

Issue:

  • s1 errors
  • s2 sends an Action Item, but does not get a chance to be evaluated, as the Process errors out. It looses the pointer to the next step
  • The Process is retried after populating a value against the field that s1 relies on
  • s1 get evaluated successfully and manages to hold onto the pointer to the next step

Now, is there a way to execute s2 again from the backend?

Resolution

  • A step must be introduced before Action Item is sent either via s1 or s2, to make sure that a value exists on the fields that they rely on
  • s2 cannot be made to re-execute from the backend.