Process errors out since it cannot send an Action Item
book
Article ID: 386843
calendar_today
Updated On:
Products
Clarity PPM On Premise
Clarity PPM SaaS
Issue/Introduction
Setup:
- A Process step (s1) is defined to send an Action Item to resources who are mentioned in a field
- This field is a multi valued lookup
- When this field does not have a value mentioned against it, the Process does not have a resource to send an Action Item to
- There is another step (s2) with a similar setup, relying on a different field
- s1 and s2 execute parallely
Issue:
- s1 errors
- s2 sends an Action Item, but does not get a chance to be evaluated, as the Process errors out. It looses the pointer to the next step
- The Process is retried after populating a value against the field that s1 relies on
- s1 get evaluated successfully and manages to hold onto the pointer to the next step
Now, is there a way to execute s2 again from the backend?
Resolution
- A step must be introduced before Action Item is sent either via s1 or s2, to make sure that a value exists on the fields that they rely on
- s2 cannot be made to re-execute from the backend.
Feedback
thumb_up
Yes
thumb_down
No