The migrate_to_r14_1_web_check.pl script does not append custom forms with an incompatible extension.

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Problem:

We ran the migrate_to_r14_1_web_check.pl" script after the Service Desk Manager upgrade by following the steps stated on the Service Desk Manager r14.1 Wiki site. However, the extension of our customized files was not changed and a list of r14.1 incompatible forms files was not generated.

 

Environment:

Windows

 

Cause:

The document on the wiki page has incorrect information and it is in the process of being updated. 

 

Resolution/Workaround:

The "migrate_to_r14_1_web_check.pl" script is invoked from the migrate_to_r14_1.vbs that was executed by CA Service Desk Manager upgrade/migration. As a result, No list will be displayed in the output of the script and no file extension will be changed if you run the script again after the upgrade. Also the script "migrate_to_r14_1_web_check.pl" cannot be executed prior to a CA Service Desk Manager upgrade.

Step 2 says d to open migrate_to_r14_1_web_check.pl using a text editor, however, no incompatible forms will be listed in the file. Also, no files will be generated by the script as stated in the documentation

 

Additional Information:

Service Desk Manager r14.1 Wiki - Retain Your Modifications

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: