SRA command 'discoverDevices' failed. Failed to connect to the array management host. Please check EmcSrdfSra logs for more information on the error.

Products

• VMware Live Recovery

Issue/Introduction

Symptoms:

Error message may appear:  SRA command 'discoverDevices' failed. Failed to connect to the array management host. Please check EmcSrdfSra logs for more information on the error.

Rescan of Adapters shows successful.

Environment

Site Recovery Manager 8.x

Site Recovery Manager 9.x

Cause

The error message provided indicates that the SRA (Storage Replication Adapter) command Discover Device failed because the address of the storage array is not reachable. The error could mean that the storage array Hostname is incorrect.

To resolve this issue, check the Storage Array and ensure that the storage array is up and running.  Ensure it's pingable from the SRM appliance.
Verify the IP Address: Confirm that the IP address of the storage array is correct and reachable through the command line interface

Resolution

The customer will need to open a new support ticket with their Storage Vendor to investigate why the storage array cannot be reached by the SRA. 
The storage vendor is responsible for all things related to SRA-attached storage for the Site Recovery Manager Appliance.