IAM JCS Connector Server install fails on RHEL6.7

book

Article ID: 38680

calendar_today

Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Risk Analytics CA Secure Cloud SaaS - Arcot A-OK (WebFort) CLOUDMINDER ADVANCED AUTHENTICATION CA Secure Cloud SaaS - Advanced Authentication CA Secure Cloud SaaS - Identity Management CA Secure Cloud SaaS - Single Sign On

Issue/Introduction

Question: 

How to install the JCS Connector on Red Hat Linux when given this error "Failed to start JCS Service" or "crypto" Java errors?

 

Answer:

Run this command on your Linux environment:

The rng-tools package:

yum install rng-tools

 

export JCS_SERVICE_TIMEOUT=600 (Increased JCS Service Timeout)

sudo rngd -r /dev/urandom (Increased the entropy to 3968)

In additional to those commands, a case must be opened with CA Support to request this hotfix: "hf-120607-001-linux". This will help address the "Failed to start JCS Service" and "cryto" Java errors.

 

Example of Error:

Install, com.ca.etrust.install.admin.connectorserver.SOAConfigureJCS, err, An error occurred and product installation failed. Look at the log file /tmp/im_connector_server_install.log for details. 

Install, com.ca.etrust.install.admin.connectorserver.SOAConfigureJCS, err, ProductException: (error code = -1; message="Failed to start JCS Service") 

STACK_TRACE: 15 

ProductException: (error code = -1; message="Failed to start JCS Service") 

at com.ca.etrust.install.admin.connectorserver.ConfigureJCS.startService(ConfigureJCS.java:1026) 

at com.ca.etrust.install.admin.connectorserver.ConfigureJCS.install(ConfigureJCS.java:286) 

at com.ca.etrust.install.admin.connectorserver.SOAConfigureJCS.install(SOAConfigureJCS.java:

...

Environment

Release: CAIDMB99000-12.6.7-Identity Manager-B to B
Component: