Delete Unsaved Views Not Working

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

The feature works when users intentionally log out, however the feature does not work when the Clarity session time out is reached.

Users typically do not intentionally log out.

The documentation states that when the following is selected:

Click Administration, General Settings, System Options.
In the New User Experience section, select Delete Unsaved Views on Logout

the unsaved views will be deleted but this is not happening soon after.

STEPS TO REPRODUCE:
1. Open a Clarity session.
2. Have the session reach the  timeout limit set.
3. Review the unsaved views.

Expected: The unsaved views should immediately be deleted upon session timeout.

Actual: The unsaved views do not delete immediately after user/session timeout, but rather
it is not until the next login session is created.

 

Environment

Clarity 16.3.0

Resolution

This is by design.

1. When logout is clicked,
the deletion of the unsaved views happens only when the user logs in and visits that workspace that has the unsaved view.  

2. When logout is not clicked, the sessions are not immediately deleted after logout since sessions cannot be trapped against all of the different types of logouts, such as
SSO timeouts, systems, database crashes/failures, network disconnects, etc). 

Until the next login session, the unsaved views associated with the user will be deleted.