Incorrect IP location returned from VIP

Products

• VIP Service

Issue/Introduction

In EvaluateRisk API, below response is received from VIP for IP address ##.##.##.##: The IP address belongs to Spain country but the response shows it is from Denmark which is wrong.

 

<EvaluateRiskResponse xmlns="https://schemas.symantec.com/vip/2011/04/vipuserservices">

            <statusMessage>Authentication failed.</statusMessage>

            <Risky>true</Risky>

            <RiskScore>0</RiskScore>

            <RiskThreshold>50</RiskThreshold>

            <RiskReason>Device recognition</RiskReason>

            <RequestContext>

                <Ip>##.##.##.##</Ip>

                <IpLocation>

                    <Country>denmark</Country>

                    <State>syddanmark</State>

                    <City>odense</City>

                    <Latitude>55.3962</Latitude>

                    <Longitude>10.3906</Longitude>

                </IpLocation>

            </RequestContext>

         </EvaluateRiskResponse>

 

Environment

VIP Service

Resolution

Symantec VIP product uses the Neustar vendor IP related data for Geolocation and issue got resolved after updating the VIP service to use the latest IP data.