Unable to send notification email from Devtest

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Article ID: 38672

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Updated On:

Products

CA Application Test Service Virtualization CA Continuous Application Insight (PathFinder) CA Service Virtualization (DevTest / LISA / VSE / Application Test)

Issue/Introduction

Problem: 

   We are trying to send notification email from staging document once the test execution is complete. We are getting an error as "Client not authenticated to send anonymous mail during MAIL FROM". We even tried sending e-mail notification using send e-mail step and by using e-mail notification from CVS monitor. In both these cases, getting same error

Cause: 

  "Client not authenticated to send anonymous mail during MAIL FROM" error occurs due to client not having permissions to send e-mail on the SMTP server they are using or client is not having connectivity to SMTP server/port which they are using

Resolution:

 

   Check with Network/System admin to get access to the SMTP server. After we test with the proper SMTP server (where client has access to send an email), we are able to send email from staging doc/email step/from CVS monitor

Environment

Release:
Component: ITKOTF