Error Creating User in Non-Client 0 with Same Name as Client 0 User

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation
• Automic SaaS

Issue/Introduction

This article addresses an issue where attempting to create a user with the same name in a non-zero client fails if the user already exists in client 0. When this occurs, an error message stating that "Object already exists" is displayed. 

Environment

Release: 24.3

Component: Automic Web Interface

Cause

The issue has been confirmed to be a bug by our Dev team.

Resolution

Update to a fix version listed below or a newer version if available.

Fix version:

Component(s): Automic Web Interface

Automation.Engine 24.3.0 HF3  - Available

Additional Information

Defect ID:DE162965

Defect Public Description: A problem has been fixed that hinders to create a User in any Client when a User with same name in Client 0 exists.