Uninstall of XCOM 11.6 SP03 shows "Win64 not supported"

Products

• XCOM Data Transport
• XCOM Data Transport - Windows

Issue/Introduction

Trying to uninstall CA XCOM Data Transport r11.6 SP03 64-bit from "Control Panel/Programs and Features" it shows:

Win64 not supported
The author of the package you are installing did not include support
for this platform.



When go to the folder "C:\Program Files\CA\XCOM\Uninstaller_R116SP03" and attempt to Uninstaller.exe direct using right mouse button and "Run as administrator" see the same message:

Environment

XCOM™ Data Transport® for Windows

Cause

It seems the original XCOM install was done with a 32-bit version of Java but the uninstall is trying to use a 64-bit version of Java.

Resolution

Run the installer using a 32-bit version of Java that is installed on the system by adding the LAX_VM parameter which references an installed 32-bit Java 1.8 JRE e.g.
from a command prompt started with "Run as administrator" uses these commands 

C:\>cd %XCOM_HOME%\Uninstaller_R116SP03

C:\Program Files\CA\XCOM\Uninstaller_R116SP03> Uninstaller.exe LAX_VM "C:\Program Files (x86)\Java\jre1.8.0_431\bin\java.exe"

(Replace "C:\Program Files (x86)\Java\jre1.8.0_431" with corresponding 32-bit Java 1.8 installation folder)

Additional Information

Revenera Community > 'Win64 not supported' Error Due to Missing iawin64_x64.dll