Error: "Severe error for application connection ApplicationConnection [connectionType=UDS, connectionIdentifier..." after upgrading from 16.1 Beta to 16.1 GA

Products

• Data Loss Prevention Core Package
• Data Loss Prevention

Issue/Introduction

UDS errors after upgrading from 16.1 Beta to 16.1 GA

SEVERE: Severe error for application connection  ApplicationConnection [connectionType=UDS, connectionIdentifier=<GUID>, peerSoftwareVersion=16.1.0.60313, dataConnection=C-1(<GUId>), peerId=<GUID>] and the replicator Id is  Replicator(XX,'Heartbeat').

The Detection servers will start, but will not remain up.

Resolution

Step 1:

On the Enforce server, go to C:\ProgramData\Symantec\DataLossPrevention\EnforceServer\<version>\keystore.
Make a copy of the monitor...jks file.

Then add that jks file into each of the detection servers keystore file:
C:\ProgramData\Symantec\DataLossPrevention\DetectionServer\<version>\keystore

Then restart the services on the the Detection servers and the Enforce server.

 

Step 2, only if step 1 does not resolve the issue:

Check and update the MonitorController.properties (Enforce) and EnforceConnectorCommunication.properties (Detection Servers) with the new sslKeyStore file name in the "uds.ssl.keystore.file.path =" line.

Example:

C:/ProgramData/Symantec/DataLossPrevention/EnforceServer/16.1.00000/keystore/enforce.<TimeStamp>.sslKeyStore 
C:/ProgramData/Symantec/DataLossPrevention/DetectionServer/16.1.00000/keystore/monitor.<TimeStamp>.sslKeyStore 

If any changes were made, restart the SymantecDLPDetectionServerControllerService service on the Enforce Server and the SymantecDLPDetectionServerService service on the detection servers.

Additional Information

Using sslkeytool to Generate New Enforce Server and Detection Server Certificates