CreateSLCMAttachmentLinkInSDM SOAP Invocation failed BAD URL

Products

• CA Process Automation Base

Issue/Introduction

The CreateSLCMAttachmentLinkInSDM failed:

When checked the result we saw SOAP Invocation failed: BAD URL

The operator supposes to create an attachment link in Service Desk Manager ticket

 

Environment

Process Automation 4.3 and higher

Resolution

The PAM SDM_GlobalDataset could have the wrong Service Desk SOAP web service URL.

Check and correct follow these steps

1. login to PAM web UI as an administrator
2. go Library-->CA SDM and click on SDM_GlobalDataset
3. expand SoapCallPaths and check the parameter SDM_URL
   if the value is correct like http(s)//<correct-SDM-server-name>:<correct-port-number> then contact Broadcom Support for 
   further investigation; if the value is not right, then highlight SDM_URL, click on 
   
   and enter the right URL value
   
   then click on
   
   to save the change.
4. try run your process again and see if the issue is fixed. if not, please contact Broadcom Support.