The Synchronize function is failing after an upgrade to v24: LDAP error, class 'javax.naming.CommunicationException', message <DOMAIN:port>

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

After an upgrade to AWA v24.x, the Synchronize function is failing with the pop up error message below.

 LDAP error, class 'javax.naming.CommunicationException', message <DOMAIN:port>

 

In the JWP log:

U00045033 Log on to LDAP server '<LDAP Server>:<Port>' with user '<LDAP User>'.
U00045014 Exception 'javax.naming.CommunicationException: "<LDAP Server>:<Port>"' at 'com.sun.jndi.ldap.Connection.<init>():252'.
U00045015 The previous error was caused by 'java.net.SocketException: "Connection reset"' at 'java.net.SocketInputStream.read():186'.
U00045040 LDAP check with logon user '<LDAP User>' 

Additional information:

-The LDAP/Active Directory is non-TLS/SSL

-The LDAP users are also not able to log in via AWI. 

Environment

Product: CA Automic Workload Automation - Automation Engine v24.x

Cause

By default, the TLS parameter is set to Y in the UC_LDAP_<DOMAIN> variable located in Client 0.

Resolution

If the LDAP/Active Directory server is non-TLS/SSL, please set the parameter TLS to N within the UC_LDAP_<DOMAIN> variable.