After the upgrade to SOI 4.0 SAM-IntegrationServices.conf is set back to 32 bit java

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Article ID: 38654

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

Symptom:

After the upgrade from SOI 3.3 to SOI 4.0 we found the line in the file SOI\jsw\conf\SAM-IntegrationServices.conf as follows:

# #include ../conf/IFW-wrapper-jvm-64.conf

Before the upgrade this was

#include ../conf/IFW-wrapper-jvm-64.conf

If configured with the first line the 64 bit file is not referred to. This is not what we want, and this is not how it was configured before the upgrade.

Environment:

SOI 3.3 - upgrade to SOI 4.0

Cause:

The upgrade to SOI 4.0 does not honer the configuration in the SAM-IntegrationServices.conf file.

Workaround:

the SOI\jsw\conf\SAM-IntegrationServices.conf has to be changed as follows after the SOI 4.0 upgrade manually:

#include ../conf/IFW-wrapper-jvm-64.conf

The CA SAM Integration Service has to be restarted after the modification is saved.

Additional Information:

this will be fixed in an upcoming GA release of SOI.

 

Environment

Release:
Component: SOIMGR