Resolving LCMVIDM74065 Error in Aria Suite Lifecycle for VMware Identity Manager (VIDM)

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• The LCMVIDM74065 error occurs within Aria Suite Lifecycle when managing VMware Identity Manager (VIDM). This error can manifest during certificate replacement attempts or when powering on VIDM appliances.

  • Error: Error Code: LCMVIDM74065
Unable to update the node types in vIDM cluster. Refer to VMware Aria Suite Lifecycle logs for additional details.
com.vmware.vrealize.lcm.vidm.common.exception.VidmClusterMasterNotFoundException: Choose one of the node to be considered as a master - .
    at com.vmware.vrealize.lcm.vidm.core.task.VidmClusterUpdateNodeTypesTask.retry(VidmClusterUpdateNodeTypesTask.java:311)
    at com.vmware.vrealize.lcm.automata.core.TaskThread.run(TaskThread.java:60)
    at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
    at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
    at java.base/java.lang.Thread.run(Unknown Source)

• The following error can also be seen in some scenarios while running the Remediate task:

  • Error Code: LCMVIDM74065
  • Unabel to update the node types in vIDM cluster. Refer to VMware Aria Suite Lifecycle logs for additional details.
  • VMware Identity Manager cluster health is not good. Ensure pgpool and postgres services are up in all the nodes. Reboot required to remediate the cluster health.

Environment

• VMware Identity Manager 3.3.7

• Aria Suite Lifecycle 8.18

Cause

1. Certificate Replacement Issue:

• The certificate replacement fails because the VMware Identity Manager certificate has already expired and the Load Balancer certificate has not been updated.

2. Power-On Task Failure:

• The issue occurs when any of the VMware Identity Manager appliances enters quarantine mode, which can happen as a result of a network outage.

3. Remediate Task Failure:

• • The Remediate task fails due to misconfig of the Patching sequence.

Resolution

1. For Certificate Replacement Issue:

   • Step 1: Update the load balancer certificate.

   • Step 2: After updating the Load Balancer certificate, attempt to replace the VMware Identity Manager certificate from Aria Suite Lifecycle (LCM).

   • This should resolve the certificate replacement issue, allowing the process to complete successfully.

2. For Power-On Task Failure:

   • Step 1: Resolve the Quarantine issue affecting the VMware Identity Manager appliance by following the instruction in the KB Pgpool commands that are not working in one node of VIDM

   • Step 2: Once the quarantine issue is resolved, retry the power-on task for VMware Identity Manager from Aria Suite Lifecycle (LCM).

3. For Remediate Task Failure:

   • Step 1: Adhere to Prescribed Patching Order: Apply the latest cumulative vIDM patch (CSP-102092) to the vIDM components first.

   • Step 2: Then, Patch Aria Suite Lifecycle: Subsequently update Aria Suite Lifecycle to its latest compatible version (Patch 5 using the CSP-102092 KB).