Issue :

- Tried to start SCM Harvest but it does not start.

  The Broker Log shows next error :

HBroker | yyyymmdd hh:mm:ss | ERROR: Starting server

  The same error for all the Hservers so none started.

- The Hserver Logs show next error :

          HServer | yyyymmdd hh:mm:dd | ERROR: Unable to open server info file.

                                                  Run svrenc to set up the server.

Cause:

-      The error means that the hsrv.dfo file was not found or corrupted so Hservers were not able to connect Harvest DB.   

Resolution :

- Run Harvest SCM line command  svrenc with –s option to encrypt User/Password, to connect DB, in the hsrv.dfo file that is needed by the Hservers .

- Usually the User/Password encrypted in this file is the owner of the Harvest DB.

Additional Information:

- Details of the command svrenc could be found in the CA Software Change Manager. Command Line Reference Guide .

Release: SCMNCR99000-12.5-Harvest-Software Change Manager-Named User-Competitive Replacem
Component: