java.lang.NullPointerException during Vantage StoragePoint™ Web Client installation

Products

• Vantage Storage Resource Manager

Issue/Introduction

The following error is present in the CA_Vantage_Web_Client_Install_Log file.

Product Installer:                                                                                              
                          Status: FATAL ERROR                                                                   
                          Additional Notes: FATAL ERROR - The installer has failed due to an unhandled exception
                                            java.lang.NullPointerException                                      

The following errors are in console_stderr file

java.lang.NullPointerException                                                     
.at com.zerog.ia.installer.actions.MoveFileAction.getLogDescription(Unknown Source)
.at com.zerog.ia.installer.IAStatus.<init>(Unknown Source)                         
.at com.zerog.ia.installer.IAStatus.<init>(Unknown Source)                         
.at com.zerog.ia.installer.AAMgrBase.an(Unknown Source)                            
.at com.zerog.ia.installer.ConsoleBasedAAMgr.ac(Unknown Source)                    
.at com.zerog.ia.installer.AAMgrBase.am(Unknown Source)                            
.at com.zerog.ia.installer.AAMgrBase.runNextInstallPiece(Unknown Source)           
.at com.zerog.ia.installer.ConsoleBasedAAMgr.ac(Unknown Source)                    
.at com.zerog.ia.installer.AAMgrBase.am(Unknown Source)                            
.at com.zerog.ia.installer.AAMgrBase.runNextInstallPiece(Unknown Source)           
.at com.zerog.ia.installer.ConsoleBasedAAMgr.ac(Unknown Source)                    
.at com.zerog.ia.installer.AAMgrBase.am(Unknown Source)                            
.at com.zerog.ia.installer.AAMgrBase.runNextInstallPiece(Unknown Source)           
.at com.zerog.ia.installer.ConsoleBasedAAMgr.ac(Unknown Source)                    
.at com.zerog.ia.installer.AAMgrBase.am(Unknown Source)                            
.at com.zerog.ia.installer.AAMgrBase.runNextInstallPiece(Unknown Source)           
.at com.zerog.ia.installer.ConsoleBasedAAMgr.ac(Unknown Source)                    
.at com.zerog.ia.installer.ConsoleBasedAAMgr.runPostInstall(Unknown Source)        
.at com.zerog.ia.installer.LifeCycleManager.consoleInstallMain(Unknown Source)     
.at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)     
.at com.zerog.ia.installer.Main.main(Unknown Source)                               
.at install.main(Unknown Source)                                                   
Exception in thread "main" java.lang.NullPointerException                          
.at com.zerog.ia.installer.actions.MoveFileAction.getLogDescription(Unknown Source)
.at com.zerog.ia.installer.IAStatus.<init>(Unknown Source)                         
.at com.zerog.ia.installer.IAStatus.<init>(Unknown Source)                         
.at com.zerog.ia.installer.AAMgrBase.an(Unknown Source)                            
.at com.zerog.ia.installer.ConsoleBasedAAMgr.ac(Unknown Source)                    
.at com.zerog.ia.installer.AAMgrBase.am(Unknown Source)                            
.at com.zerog.ia.installer.AAMgrBase.runNextInstallPiece(Unknown Source)           
.at com.zerog.ia.installer.ConsoleBasedAAMgr.ac(Unknown Source)                    
.at com.zerog.ia.installer.AAMgrBase.am(Unknown Source)                            
.at com.zerog.ia.installer.AAMgrBase.runNextInstallPiece(Unknown Source)           
.at com.zerog.ia.installer.ConsoleBasedAAMgr.ac(Unknown Source)                    
.at com.zerog.ia.installer.AAMgrBase.am(Unknown Source)                            
.at com.zerog.ia.installer.AAMgrBase.runNextInstallPiece(Unknown Source)           
.at com.zerog.ia.installer.ConsoleBasedAAMgr.ac(Unknown Source)                    
.at com.zerog.ia.installer.AAMgrBase.am(Unknown Source)                            
.at com.zerog.ia.installer.AAMgrBase.runNextInstallPiece(Unknown Source)           
.at com.zerog.ia.installer.ConsoleBasedAAMgr.ac(Unknown Source)                    
.at com.zerog.ia.installer.ConsoleBasedAAMgr.runPostInstall(Unknown Source)        
.at com.zerog.ia.installer.LifeCycleManager.consoleInstallMain(Unknown Source)     
.at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)     
.at com.zerog.ia.installer.Main.main(Unknown Source)                               
.at install.main(Unknown Source)                                                   

Cause

The possible cause could be not having enough Java memory size in the user home folder .profile file.

Resolution

Update the .profile file to add Xms/Xmx parms as shown below. After that try to install the Vantage StoragePoint™ Web Client again.

IJO="$IJO -Xms1024m -Xmx1024m"
export  IBM_JAVA_OPTIONS="$IJO"