After upgrading to 14.5 version, when we execute the CreateUserTask event, we are getting an error - Synchronize provisioning role and add accounts for user "test": Failed to execute SynchronizeUserProvisioningRolesAddAccountsEvent. ERROR MESSAGE: Global User 'test' provisioning role memberships added successfully. Associated accounts creation or update failed: (accounts created: 0, updated: 0, re-created: 0, failures: 1)
While reviewing the logs we found the following errors:
FAILURE: Connector Server Add (eTADSAccountName=Test)
rc: 0x0034 (DSA is unavailable)
msg: Connector Server Add failed: code 52 (UNAVAILABLE): failed to add entry eTADSAccountName=Test,eTADSContainerName=Users,eTADSDirectoryName=AD,eTNamespaceName=ActiveDirectory,dc=im,dc=etasa: JCS@TEST: doAddobjectClass='eTADSAccount', name='Test': class com.ca.jcs.csproxy.CSProxyMetaConnector: AD [eTADSDirectoryName=AD,eTNamespaceName=ActiveDirectory,dc=im,dc=etasa]: exhausted 6 retries without reconnecting: org.apache.directory.shared.ldap.exception.LdapServiceUnavailableException: JCS@TEST: JNDI: [LDAP: error code 52 - Server Down]: failed to add eTADSAccountName=Test,eTADSContainerName=Users,eTADSDirectoryName=AD,eTNamespaceName=ActiveDirectory,dc=im,dc=etasa (ldaps://xxx.xxx.xx.xxx:20411)
COMPLETED JOB 0: SendAddJob [eTADSAccountName=Test, rc=52(Connector Server Add failed: code 52 (UNAVAILABLE): failed to add entry eTADSAccountName=Test,eTADSContainerName=Users,eTADSDirectoryName=AD,eTNamespaceName=ActiveDirectory,dc=im,dc=etasa: JCS@TEST: doAddobjectClass='eTADSAccount', name='Test': class com.ca.jcs.csproxy.CSProxyMetaConnector: AD [eTADSDirectoryName=AD,eTNamespaceName=ActiveDirectory,dc=im,dc=etasa]: exhausted 6 retries without reconnecting: org.apache.directory.shared.ldap.exception.LdapServiceUnavailableException: JCS@TEST: JNDI: [LDAP: error code 52 - Server Down]: failed to add eTADSAccountName=Test,eTADSContainerName=Users,eTADSDirectoryName=AD,eTNamespaceName=ActiveDirectory,dc=im,dc=etasa (ldaps://xxx.xxx.xx.xxx:20411))]