Postinstall.bat utility hangs when trying to upgrade to CA Business Intelligence (CABI) 4.1

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Issue

 

Postinstall.bat utility hangs when trying to migrate content from CA Business Intelligence (CABI) 3.x to 4.1

 

Environment

CA Business Intelligence 3.x

CA Business Intelligence 4.1

Windows

 

Workaround

 

Use the CABI Upgrade Management Tool on the CABI 4.1 server to migrate content from CABI 3.x to 4.x.

 

You can choose to migrate from a Live Environment to a Live Environment, a BIAR file to Live Environment or a Live environment to BIAR file. 

 

<Please see attached file for image>

 

Environment

Release:
Component: SDBOXI