Professional Service Assistance for Carbon Black Products

Products

• Carbon Black App Control
• Carbon Black EDR
• Carbon Black Cloud Endpoint Standard
• Carbon Black Cloud Enterprise EDR
• Carbon Black Cloud Workload

Issue/Introduction

Requesting assistance with Carbon Black products that is outside the scope of Broadcom Support, such as:

• Assistance to purchase new hardware to upgrade their Carbon Black on-prem server
• Policy / Rule Reviews
• Consultation

Environment

• Carbon Black App Control Server: All Supported Versions
• Carbon Black Cloud Console: Current Version
• Carbon Black EDR: All Supported Versions

Resolution

Broadcom does not provide Professional Services in-house. Customers will be redirected to a Professional Services reseller, like Novacoast (US) for this kind of assistance.

Additional Information

The OER Guidelines are found on the Broadcom Techdocs site.