Removing the forgot password in Aria Chatbot

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager
• CA Service Catalog

Issue/Introduction

Out of the box the forgot password button is displayed in Aria Chatbot. We would like to remove/disable this button.

Environment

Service Point/xFlow 17.4

Resolution

Note: It is important to mention that this is a customization so if you upgrade xFlow (i.e. apply a RU patch), the changes of the intent_mapper.cfg file will get lost and you would need to redo the changes again.

1. Stop xFlow services

2. Stop Rasa: rasa_halt

3. Go to xFlow\APPS\Services\collabmicroservice-17.0.479\conf\intent_mapper.cfg and take a backup of this file (place it outside of this folder)

4. Modify the xFlow\APPS\Services\collabmicroservice-17.0.479\conf\intent_mapper.cfg with the following:

4.1 Search for /forgot_password

It should look similar to :

 

4.2 Remove the section:

,
              {
                  "label": "BCF0042",
                  "action": "/forgot_password"
              }  

It should look similar to :

(don't forget to remove the comma (",") located at the beginning

4.3 Save Changes

5. run a rasa_train

6. run a rasa_run

7. Go to xFlow\APPS\temp and delete the CasmPlayApi to remove the xFlow/Service Pointcache.

8. Start xFlow services

9. Remove all cache from the browser >  Restart the browser