"LWREG_ERROR_NO_SUCH_KEY_OR_VALUE", vCenter update fails with error Internal error occurs during execution of update process

Products

• VMware vCenter Server

Issue/Introduction

• vCenter Server update errors out with :
  
  Converting data as part of post install... Installation failed. Retry or resume  from current state with the below error:
Summary: Internal error occurs during execution of update process.
  
  
• Following errors might be observed in /var/log/vmware/applmgmt/PatchRunner.log :
  

  Performing start operation on profile: ALL...
, stderr=Service-control failed. Error: Failed to start services in profile ALL. RC=4, stderr=Failed to start sts services. Error: A system error occurred. Check logs for details

  YYYY-MM-DDTHH:MM:SSZ last_component:Patch ERROR vmware_b2b.patching.executor.hook_executor Patch hook 'last_component:Patch' failed.
    _startAllVMwareServices()
  File "/storage/updatemgr/software-updateubkjxvmt/stage/scripts/patches/payload/components-script/last_component/__init__.py", line 235, in _startAllVMwareServices
    raise UserError(FAILED_TO_START_SERVICES_TEXT)
patch_errors.UserError: Failed to start all services after successful patching.

  YYYY-MM-DDTHH:MM:SSZ WARNING root stopping status aggregation...
YYYY-MM-DDTHH:MM:SSZ ERROR __main__ Patch vCSA failed

YYYY-MM-DDTHH:MM:SSZ vmidentity:Contract ERROR vmidentity.utils Failed to execute command '['/opt/likewise/bin/lwregshell', 'add_value', '[HKEY_THIS_MACHINE\\Software\\VMware\\Identity\\Configuration]',
 'PatchLevel', 'REG_SZ', '5']'
YYYY-MM-DDTHH:MM:SSZ vmidentity:Contract ERROR vmidentity.utils
YYYY-MM-DDTHH:MM:SSZ vmidentity:Contract ERROR vmidentity.utils lwregshell (error = 40700 - LWREG_ERROR_NO_SUCH_KEY_OR_VALUE)
No such key or value
YYYY-MM-DDTHH:MM:SSZ vmidentity:Contract INFO vmidentity.utils Failed to update patch level to '5'



• Likewise registry errors in /var/log/vmware/sso/sts-prestart.log :
  

  YYYY-MM-DDTHH:MM:SSZ ERROR    Failed to execute command '['/opt/likewise/bin/lwregshell', 'list_values', '[HKEY_THIS_MACHINE\\Software\\VMware\\Identity\\Configuration]']'
YYYY-MM-DDTHH:MM:SSZ ERROR
YYYY-MM-DDTHH:MM:SSZ ERROR    lwregshell (error = 40700 - LWREG_ERROR_NO_SUCH_KEY_OR_VALUE)
No such key or value



• In journalctl, lwreg service stop timing out and leaving stale processes :
  

  lwsmd[41847]: Shutting down running services
lwsmd[41847]: Stopping service: lwreg
lwsmd[41847]: [lwsm-ipc] Shutting down listener
lwsmd[41847]: [lwsm-ipc] Listener shut down

  systemd[1]: lwsmd.service: Stopping timed out. Terminating.
systemd[1]: lwsmd.service: Control process exited, code=killed status=15
systemd[1]: lwsmd.service: Failed with result 'timeout'.
systemd[1]: Stopped Likewise Service Control Manager Service.
systemd[1]: lwsmd.service: Consumed 486ms CPU time
systemd[1]: lwsmd.service: Found left-over process xxxx (lwsmd) in control group while starting unit. Ignoring.
systemd[1]: This usually indicates unclean termination of a previous run, or service implementation deficiencies.
systemd[1]: lwsmd.service: Found left-over process xxxxx (lwregd) in control group while starting unit. Ignoring.
systemd[1]: This usually indicates unclean termination of a previous run, or service implementation deficiencies.
systemd[1]: lwsmd.service: Found left-over process xxxx (netlogond) in control group while starting unit. Ignoring.
systemd[1]: This usually indicates unclean termination of a previous run, or service implementation deficiencies.

   

Environment

VMware vCenter Server 7.x

Resolution

Follow the workaround steps below :

• Before initiating the update process via VAMI, take an offline snapshot of vCenter Server.
• Start the update process via VAMI.
• When the update fails, confirm the above mentioned errors/symptoms are observed.
• In the same failed state, reboot the vCenter Sever (this will clear the stale likewise processes).
• Resume the update via VAMI.
  
  

NOTE - The above workaround is only applicable when updating the vCenter via VAMI. CLI method will not have the option to resume the vCenter update.