Clarity “?” Icon Does Not Work

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

On a Clarity environment with the Information Center (ICE) feature enabled, you see the "?" icon, but clicking on it does not do anything.

Environment

Clarity 16.2.1 - 16.3.0.

Resolution

This issue is fixed in:

• Clarity 16.3.1
• Clarity 16.3.0 Patch 1 (16.3.0.1)
• Clarity 16.2.3 Patch 2 (16.2.3.2)

Workaround:

Access ICE through the MUX -> Avatar -> Help menu link.