tngdta.exe is crashing at startup
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tngdta.exe is crashing at startup

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Article ID: 386155

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Updated On:

Products

CA Client Automation - IT Client Manager CA Client Automation

Issue/Introduction

Plugin DTS could not start. In Windows event Viewer Application there is following application error :

Faulting application name: tngdta.exe
Faulting module name: DTANTFY.DLL
Exception code: 0xc0000005

 

In TRC_DTSAGENT_*.log set in DETAIL trace level the last lines are :

080125-18:28:44.0702670L|003912|00002968|dtsagent  |dtsNOTIFY_Reallo|notify.c            |000812|DETAIL | total_addresses=<656>
080125-18:28:44.0703486L|003912|00002968|dtsagent  |dtsNOTIFY_Reallo|notify.c            |000812|DETAIL | total_addresses=<657>
080125-18:28:44.0704290L|003912|00002968|dtsagent  |dtsNOTIFY_Reallo|notify.c            |000812|DETAIL | total_addresses=<658>
080125-18:28:44.0705098L|003912|00002968|dtsagent  |dtsNOTIFY_Reallo|notify.c            |000812|DETAIL | total_addresses=<659>

Environment

Client Automation - All Versions

Cause

The machine has a network adapter with lot of IP Address (more than 700 ipaddress)
Command ipconfig /all shows all the ipaddress for the network adapter.

tngdta.exe is crashing when processing all the ipaddress. It is crashing after 659 processed ip address 

Resolution

As solution/workaround execute following command in a cmd with Adminitrative privileges :

ccnfcmda -cmd SetParameterValue -ps itrm/dts/dtsagent -pn notifications -v 0

and start dtsagent

caf start dtsagent