How to set the time interval in Service point to display the error message:

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Client would like to extend time interval which display the error message in Service point. 

Environment

CA Service Management 17.4

Resolution

1: C:\Program Files\CA\xFlow\APPS\Services\incidentmicroservice-17.0.479\public\conf

      open casm.conf.do-not-change.js

      copy the alert related content

alert : {
            timeout : 5000,
            reminderTimeout : 10000
        },

close this file

2: Edit casm.conf.js

copy above content, modify the value as required. 

3: Recycle Xflow Services.