SQL Server Edition Compatibility

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

There are multiple different editions of SQL Server that may be released.

For Example, SQL Server 2019 has the following editions

• Enterprise
• Standard
• Web
• Developer
• Express

SQL Server Editions

Which versions of SQL Server are compatible with Service Desk Manager 17.4?

 

Environment

Service Desk Manager 17.x.x

SQL Server

Resolution

If you are checking compatibility between SDM 17.4.x and SQL Server, first verify that the SQL Server version is compatible by checking the Supportability Matrix

Supportability Matrix

Then once you are sure the SQL Server version is compatible, ensure you are using one of the following editions of SQL Server:

• Standard
• Enterprise

The following editions of SQL Server ARE NOT compatible with Service Management:

• Express
• Developer
• Web