customize xFlow error messages

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

Can the text in xFlow error messages, such as "Unable to Login. Contact the Administrator", be customized?

Environment

Release 17.3 and higher

CA Service Desk Manager

Resolution

1. On the xFlow server, navigate to "xFlow\APPS\Services\incidentmicroservice-17.0.479\public\apps\l1\locale\en-US"
2. Take a backup of the "locale_l1_en-US.json" file to another location
3. Open the "locale_l1_en-US.json" file with a text editor.
4. Make the necessary changes to the xFlow messages. Save the file.
5. Restart the xFlow service
6. Clear web browser cache.

Revised xFlow messages should now appear.

NOTE:  After applying a xFlow patch, the JSON file mentioned above might be overwritten/replaced.