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How to get xMatters activity notifications to appear as a selectable notification method for a contact.


Article ID: 38607


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager



How does one enable the xMatters notification methods to appear as selectable notification methods for a given contact record (individual contacts and groups)?



To enable the entries’ appearance as a selectable notification method, you will need to install option “xmatters_url” in Service Desk Manager’s Options Manager.  If you are using an older integration of xMatters (integration versions 1.4, 1.5, and 1.6.1), you may fill in a dummy value, ie “localhost”, as a placeholder value to setup for this option value.

Like any changes in Options Manager, you will need to cycle SDM Services to complete the installation


Additional Information:

The following link contains information on the xMatters integration method described above:


Release: SDMU0M99000-14.1-Service Desk Manager-Full License