How to get xMatters activity notifications to appear as a selectable notification method for a contact.

Article Id: 38607

Status: Published

Updated On: 14-02-2018 07:37

Legacy Id: TEC1351562

Products:

SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

Question:

How does one enable the xMatters notification methods to appear as selectable notification methods for a given contact record (individual contacts and groups)?

Answer:

To enable the entries’ appearance as a selectable notification method, you will need to install option “xmatters_url” in Service Desk Manager’s Options Manager. If you are using an older integration of xMatters (integration versions 1.4, 1.5, and 1.6.1), you may fill in a dummy value, ie “localhost”, as a placeholder value to setup for this option value.

Like any changes in Options Manager, you will need to cycle SDM Services to complete the installation

Additional Information:

The following link contains information on the xMatters integration method described above:

https://support.xmatters.com/hc/en-us/articles/202520335-CA-Service-Desk-Manager-12-9-Integration-1-6-1

Environment:

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: