How to get xMatters activity notifications to appear as a selectable notification method for a contact.

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Question:

How does one enable the xMatters notification methods to appear as selectable notification methods for a given contact record (individual contacts and groups)?

 

Answer: 

To enable the entries’ appearance as a selectable notification method, you will need to install option “xmatters_url” in Service Desk Manager’s Options Manager.  If you are using an older integration of xMatters (integration versions 1.4, 1.5, and 1.6.1), you may fill in a dummy value, ie “localhost”, as a placeholder value to setup for this option value.

Like any changes in Options Manager, you will need to cycle SDM Services to complete the installation

 

Additional Information:

The following link contains information on the xMatters integration method described above:

https://support.xmatters.com/hc/en-us/articles/202520335-CA-Service-Desk-Manager-12-9-Integration-1-6-1

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: