How does one enable the xMatters notification methods to appear as selectable notification methods for a given contact record (individual contacts and groups)?
To enable the entries’ appearance as a selectable notification method, you will need to install option “xmatters_url” in Service Desk Manager’s Options Manager. If you are using an older integration of xMatters (integration versions 1.4, 1.5, and 1.6.1), you may fill in a dummy value, ie “localhost”, as a placeholder value to setup for this option value.
Like any changes in Options Manager, you will need to cycle SDM Services to complete the installation
The following link contains information on the xMatters integration method described above: