Step 1: Review the BG + BG DWH logs for the specific error.
Step 2: Make sure the Jaspersoft Tomcat service is started.
Step 3: Make sure that the certificate on the Jaspersoft Server is valid and not expired.
- One way to check is to go to the Jaspersoft Reporting URL (the reporting URL can be found in CSA > Reporting > Web URL.
- If you see a warning message in the URL in the browser window, this can be an indicator that the certificate is expired.
- View the certificate, if you see a message "This certificate is expired or not yet valid" the certificate would need to be updated. See the HTTPS Enabled Jaspersoft section of Jaspersoft Reports Server Troubleshooting Tips for details on importing certificates.
Step 4: Reinstall the Jaspersoft Content
- Obtain the CSA > Reporting > Web URL
- Open the URL in a browser and log in with superuser login.
- Delete the target Organization.
- On the Clarity Server, run the following command to install the Jaspersoft content
- admin content-jaspersoft csk -userName superuser -password superuser -fileName jaspersoft_csk.zip -retryCount 50
Step 5: Regenerate the Jaspersoft keystore
- Go to the CLARITY_INSTALL/bin folder and enter command:
admin jaspersoft keystore
- This will generate the following files in the CLARITY_INSTALL/config folder:
- <orgname>.jks (key store file)
- <orgname>.properties (information about the key)
- Copy the 2 generated files to the Tomcat for Jaspersoft folder
Step 6: Run the job: Create and Update Jaspersoft Users