Blank page when you login to the Catalog GUI via Chrome

Article Id: 38597

Status: Published

Updated On: 14-02-2018 07:55

Legacy Id: TEC1469709

Products:

CA Service Catalog , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

Problem:

After installing CP02 and the incremental patch on Service Catalog 14.1 server, the chrome browser no longer works. The GUI is blank when you login to the Catalog environment via Chrome .

Environment:

CA Service Catalog R14.1

Cause:

In post CP02 steps , it requests to update web.xml for CORs filters . The host name is case-sensitive .

Resolution:

See the following from ‘C:\Program Files\CA\Service Catalog\view\webapps\usm\WEB-INF\web.xml’ as example :

Original Entries:

<init-param>

<param-name>cors.allowed.origins</param-name>

<param-value>http://LOGJO01-VM43902:8080,http://LOGJO01-VM43902:8686</param-value>

</init-param>

Modified ones:

<init-param>

<param-name>cors.allowed.origins</param-name>

<param-value>http://logjo01-vm43902:8080,http://logjo01-vm43902:8686</param-value>

</init-param>

Note : the hostname changes from upper-case to lower-case, which should resolve the problem.

Environment:

Release: CASVCT99000-14.1-Service Catalog
Component: