Rally Defect Suite shows being closed and not editable for a user even though they have the correct permissions

Products

• Rally SaaS

Issue/Introduction

Rally Defect Suite shows being closed and not editable for a user even though they have the correct permissions

Cause

Corrupt preference

Resolution

1. On your dashboard or a custom page, add the "Custom HTML" app from the App Catalog.
2. Paste the Preference Deleter code from this URL into the HTML section of the Custom HTML app. and <Save>.
3. You will be prompted to enter the Preference Name, enter:  dataTable-user-preferences
4. Make sure there are no beginning or ending spaces in the entry and click Find Preference.
5. For each preference that is found, please click the Delete button and confirm Delete Preference Permanently.
6. Once you have deleted all preferences, click the Find Preference button again and ensure that you see a popup box titled Preference Not Found.
7. Rerun step 1 - 6 for each of the following preferences: recentItems, fieldOrderPreference, quick-detail-rte-height, quick-detail-user-configured-fields, quick-detail-view-mode  
8. Logout immediately (don't navigate to any other page, so as not to save any additional preferences).
9. Now when you login the filter is gone from the Team Board and your board should load.