Rally: Users page in Setup won't load, doesn't show users or gives error, "Could not parse: Could not find attribute "TypeDefOid" on type User in query segment "TypeDefOid"

Products

• Rally SaaS

Issue/Introduction

In Setup, the users page will not load, the page does not show users or gives error, "Could not parse: Could not find attribute "TypeDefOid" on type User in query segment "TypeDefOid".

Cause

Corrupt personal preference.

Resolution

1. On your dashboard or a custom page, add the "Custom HTML" app from the App Catalog.
2. Paste the Preference Deleter code from this URL into the HTML section of the Custom HTML app. and <Save>.
3. You will be prompted to enter the Preference Name, enter:  data-table-default/-200016
4. Make sure there are no beginning or ending spaces in the entry and click Find Preference.
5. For each preference that is found, please click the Delete button and confirm Delete Preference Permanently.
6. Once you have deleted all preferences, click the Find Preference button again and ensure that you see a popup box titled Preference Not Found.
7. Logout immediately (don't navigate to any other page, so as not to save any additional preferences).
8. Now when you login the preference is gone and the Users page should load a list of users.