processes probe not sending clear alarm after the process has started

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

Discovery profiles are set up on the processes probe v4.84 to automatically start a process when the probe detects it is down.

We receive an alarm when the process doesn't come up, and the event count continues to increase until the process is restored.

However, the probe is not sending a clear alarm when the process comes back up. How can we ensure that clear alarms are sent, and the original alarm is closed once the process is back up?

Environment

• DX UIM 20.4 CU9

Cause

• Defect

Resolution

Download, deploy and retest with processes-4.84-HF1.zip