When setting up a CA SDM attachment repository that uses UNC Credentials, receive an "AHD11017:Failed to obtain a UNC logon handle for repository 'doc_rep:####'" error.
CA Service Desk Manager 12.9 and 14.1
Windows Server 2008 and 2012
The cause of the error is that the user given for the UNC Credentials in CA SDM is unable to login on the Windows Server that CA SDM is installed on. If the user exists, but there are permissions error, a different error will appear.
The easiest way to verify that the user given for the UNC Credentials is able to login to the CA SDM server, is to try and login as that user on the CA SDM server. There are many reasons why a user is unable to login to the CA SDM server. The most common reasons are:
1. The user does not exist on the CA SDM server - verify that the user exists on the CA SDM server.
2. Password is incorrect - verify that the password for the user is correct.
3. The Policy setting, "Allow Log on locally" does not contain the user or a group the user is in - add the user to a group that is allowed to log on locally or add the user to the policy.
Release: SDMU0M99000-14.1-Service Desk Manager-Full License