Problem reinstalling PAM Agent

Products

• CA Process Automation Base

Issue/Introduction

The following error occurs when trying to re-install PAM Agent

<ERROR BaseLogger::error> The name CA Process Automation Agent already exists in Start Menu Folder

Environment

PAM 4.4

Cause

The previous installation created a "CA Process Automation Agent"  folder under the Start Menu

Resolution

1. Go to <local drive>\ProgramData\Microsoft\Windows\Start Menu\Programs\CA

2. Delete the Start Menu folder named "CA Process Automation Agent" 

3. Run the PAM Agent installer