NSM installation does not start on UNIX box

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Article ID: 38579

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Updated On:

Products

CA Unicenter NSM

Issue/Introduction

Issue:

When trying to install NSM on Unix box, the following error is seen:
./setupNSM
pifzip: Cannot find /lib/ld-linux.so.2
Platform is not supported Reason: The specified platform is not supported or an adequate installer has not been added to the product.
Action: Please check if the platform is supported and the correct installer image has been added to the product.

Environment:

Any supported UNIX/Linux system.

Cause:

The above error is observed when incorrect installation media is used to install NSM. The above error specifically points out to using the Linux installation media on a Non-Linux box. The below is list of Error Codes observed when incorrect installation media is used to install NSM on a Solaris-Intel 11.3 box.

  1. When running the setup from AIX NSM 11.2 SP2/SP2Cum1 install media,  the error would look like:
    ./setupNSM
    /mnt2/images/NSM/112/SP2/AIX/ca-sm-installer: ./pifzip: cannot execute [Exec format error]
    Platform is not supported
    Reason:         The specified platform is not supported or an adequate installer has not been added to the product.
    Action:         Please check if the platform is supported and the correct installer image has been added to the product.
  2. When running the setup from Linux NSM 11.2 SP2/SP2Cum1 install media,  the error would look like:
    ./setupNSM
    pifzip: Cannot find /lib/ld-linux.so.2
    Platform is not supported
    Reason:         The specified platform is not supported or an adequate installer has not been added to the product.
    Action:         Please check if the platform is supported and the correct installer image has been added to the product.
  3. When running the setup from HP-UX NSM 11.2 SP2/SP2Cum1 install media,  the error would look like:
    ./setupNSM
    /mnt2/images/NSM/112/SP2/HP-UX/ca-sm-installer: ./pifzip: cannot execute [Exec format error]
    Platform is not supported
    Reason:         The specified platform is not supported or an adequate installer has not been added to the product.
    Action:         Please check if the platform is supported and the correct installer image has been added to the product.
  4. When running the setup from Solaris-Sparc NSM 11.2 SP2/SP2Cum1 install media,  the error would look like:
    ./setupNSM
    /mnt2/images/NSM/112/SP2/Solaris-Sparc/ca-sm-installer: line 296: ./pifzip: cannot execute [Invalid argument]
    Platform is not supported
    Reason:         The specified platform is not supported or an adequate installer has not been added to the product.
    Action:         Please check if the platform is supported and the correct installer image has been added to the product.
     

Resolution:

Please use the correct installation media to install NSM on the box.

Environment

Release: TNGEXO05500-11.2-Management-for Microsoft Exchange
Component: