NetOps Portal Alarm Console actions fail with error

Products

• Network Observability
• CA Performance Management
• Spectrum

Issue/Introduction

Errors seen from the DX NetOps Performance Management Portal Alarm Console Dashboard.

 

When selecting Acknowledge, Clear or Troubleshooter buttons for an active Alarm the following error appears.

 

Unexpected Error: Could not perform the requested action on one or more alarms. Please try again.

 

In the (default path shown) /opt/CA/PerformanceCenter/PC/logs/PCService.log file the following error is seen when the UI error takes place.

 

INFO  | qtp1553853916-2225117    | 2025-01-10 20:19:27,415 | com.ca.im.portal.common.web.util.EmRestUtils                     
      | Update Event Manager database with Alarm Action
WARN  | qtp1553853916-2225117    | 2025-01-10 20:19:27,415 | com.ca.im.portal.common.web.util.EmRestUtils                     
      | The Alarm Action Update webservice call failed
java.net.ConnectException: Connection refused

 

In the (default path shown) /opt/CA/PerformanceCenter/EM/logs/EMService.log file the following error is seen when the UI error takes place.

 

WARN  | AlarmService/SpectrumHeartbeatTask-0 | 2025-01-10 20:19:20,085 | com.ca.im.portal.em.spectrum.alarms.defs.SpectrumProperties      
      | Failed to get AlarmFilterAttributes from https://<Portal_HostName>:8182/pc/center/webservice/alarmattrsmappings/all - Enable DEBUG to see exception..

 

The Event Manager Data Source is configured for SSL (aka TLS) and uses the HTTPS scheme.

Environment

All supported DX NetOps Portal releases

Cause

A code defect related to the Portal Event Manager Data Source being configured for SSL (aka TLS) using the HTTPS scheme.

Resolution

There is no workaround for the issue without code change or changing the Event Manager service back to a non-SSL configuration.

Disabling SSL for the Event Manager Data Source is neither simple nor recommended . The recommended workaround is using the OneClick WebApp UI for Alarm management.

This will be resolved through defect ID DE161772. That defect is scheduled for inclusion in the DX NetOps 24.3.6 release. That is an ETA, it is subject to change.

When 24.3.6 goes GA confirm DE161722 is listed in the Resolved Issues list prior to upgrading to implement the resolution.