Aria Automation service startup (deploy.sh) failing at step "Populating initial identity-service data"

Products

• VMware Aria Suite

Issue/Introduction

Aria Automation service startup fails while populating identity-service data due to timeouts of HTTPS connections from Aria Auto to the vIDM environment.

Environment

Aria Automation 8.x.

vIDM (VMware Identity Manager) 3.3.7.

Cause

The below log entries show service startup is failing to populate data to the identity-service.

The identity-service is unable to get a response from the vIDM environment ("handshake timed out").

/var/log/deply.log:

+ log_stage 'Populating initial identity-service data'
+ set +x
=========================
[2025-01-09 17:23:13.890+0100] Populating initial identity-service data
=========================
...
+ curl -k -f -X POST http://identity-service.prelude.svc.cluster.local:8000/csp/gateway/am/api/orgs -H 'Content-Type: application/json... 
...
curl: (22) The requested URL returned error: 500
+ on_exit
+ '[' 22 -ne 0 ']'
+ echo 'Deployment failed. Collecting log bundle ...'

/services-logs/prelude/identity-service-app/file-logs/identity-service-app.log:

ERROR identity-service ... c.v.i.c.RestResponseEntityExceptionHandler.logError:225 - Handling generic exception: handshake timed out after 10000ms
org.springframework.web.reactive.function.client.WebClientRequestException: handshake timed out after 10000ms ...
Error has been observed at the following site(s):
*__checkpoint ⇢ Request to PUT https://{vIDM_FQDN}/SAAS/jersey/manager/api/oauth2clients/vro-gateway-...

Resolution

In an SSH session to the Aria Auto Appliance(s), verify network connectivity to the vIDM environment on port 443:

• curl -kv https://{vIDM_FQDN}:443

Check that vIDM environment is healthy:

• Validating Workspace One Access 3.3.x (formerly VMware Identity Manager) health
  https://knowledge.broadcom.com/external/article/326087/

The vIDM environment should be in a running/healthy state before Aria Automation services are started.

Once any vIDM or networking issues are resolved, then start Aria Automation services normally using "/opt/scripts/deploy.sh" command.