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How to configure the integration with CA CCA 12.8 and CA SDM/CMDB?
Article ID: 38569
Updated On:
Products
CENDURA
CA Configuration Automation
Issue/Introduction
How to configure the integration with CCA 12.8 and CA SDM/CMDB?
Environment
Configuration Automation r12.8
Resolution
To change configuration, navigate to the Administration section in the CCA UI.
Under the Configuration tab, in the Properties subtab, find
Group:
sdm
Name:
server.name
admin.user
admin.password
Value:
Enter the values for the CA SDM/CMDB server hostname, username and password to log into the Service Desk UI.
Additional Information
There is an option available where the integration can be reconfigured to export the CIs into TWA (Transaction Work Area).
Group:
sdm
Name:
other.options
Value:
-lttwa
After any change:
Recycle the CCA Server Service for the change to take effect.
Execute the SDM Integration job, and verify that CIs appear in CMDB or TWA.
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