How to configure the integration with CA CCA 12.8 and CA SDM/CMDB?

Products

• CENDURA
• CA Configuration Automation

Issue/Introduction

How to configure the integration with CCA 12.8 and CA SDM/CMDB? 

 

Environment

Configuration Automation r12.8

Resolution

To change configuration, navigate to the Administration section in the CCA UI.

Under the Configuration tab, in the Properties subtab, find

Group:  

sdm

Name:

server.name

admin.user 

admin.password

Value:

Enter the values for the CA SDM/CMDB server hostname, username and password to log into the Service Desk UI.

 

Additional Information

There is an option available where the integration can be reconfigured to export the CIs into TWA (Transaction Work Area).

Group:  

sdm

Name:

other.options

Value:

-lttwa

After any change:

Recycle the CCA Server Service for the change to take effect.

Execute the SDM Integration job, and verify that CIs appear in CMDB or TWA.