After a successful upgrade to DLP 16.1, Detection Servers Report an Unknown Status

Products

• Data Loss Prevention Enterprise Suite

Issue/Introduction

The detection server is being recorded in the Enforce under "Servers and Detectors" as upgraded to the new version but appears Unknown, with a question mark.

Environment

DLP 16.1

Cause

Warnings will be reported in the Enforce MonitorController logs stating keystore creating failed. Additional warnings may be seen after each SymantecDLPDetectionServerControllerService service restart

Example:

WARNING: An exception has been thrown while updating the cache DetectorConfigDataObjReference

Error: Failed to auto provision the <hostname>-<monitorID>-<ID> keystore for component EPS. Error:Failed to create keystore

Resolution

Contact your DLP Support team for assistance in resolving this issue.