Can't Open lib '/export/home/oracle/product/19.3.0_client32/lib/libsqora.so.19.1' : file not found

Products

• CA Harvest Software Change Manager

Issue/Introduction

When Installing Harvest 14.5, the following error is seen in the main menu

Can't Open lib '/export/home/oracle/product/19.3.0_client32/lib/libsqora.so.19.1' : file not found

Environment

Harvest 14.5

Linux, Unix, or zLinux

Cause

Two possible causes

Environment variables do not point to the correct installation

or

Installation user does not have permissions to access these files

Resolution

Ensure the following Environment Variables are configured to supported versions:

export ORACLE_HOME=/app/oracle/product/19.0.0/dbhome_1  /* Be sure to provide the correct Oracle Home folder */

export ORACLE_SID=orcl  /* Be sure to provide the correct Oracle SID */

export PATH=\$ORACLE_HOME/bin:\$PATH

export LD_LIBRARY_PATH=\$ORACLE_HOME/lib:$LD_LIBRARY_PATH

Note the Bold section of the error:

Can't Open lib '/export/home/oracle/product/19.3.0_client32/lib/libsqora.so.19.1' : file not found

This is asking for the 32 bit client, yet 14.5 of Harvest does not support 32 Bit client in Linux

Ensure the bit versions match

Additional Information

Supportability Matrix