Configure Service Catalog to send an Email When Submitting a Form

Products

• CA Service Catalog

Issue/Introduction

This KB will detail how to configure Service Catalog to send an email notification when a ticket is created.

Environment

Release : 17.3.x and above
CA Service Catalog

Resolution

1. Login to Service Catalog with an administrator account

2. Navigate to Administration > Events-Rules-Actions

3/ Click the "Request/Subscription Item Change" event

4. Click on the selected rule (ensure is enabled)

5. From the Rule Details screen, you will click the Add button 

6. Under Type, you can Select Email or Request Mail and configure as necessary

 

Be sure to click OK and save all your work