CloudHealth is showing unused SP in transition month when the customer has left the partner

Products

• CloudHealth

Issue/Introduction

Customer has left the partner but still the partner is able to see unused SP within customer environment in the last/transition month.

Environment

AWS

Cause

Our customer has left the partner and the partner has disconnected them from CloudHealth (the IAM role was deleted).

When looking in the dashboard and filter by customer name and choose Daily interval, unused SP cost was still visible.

Partner has also deleted the Billing Block in the beginning of the month.

Resolution

The unused SP cost is expected in the transition month, in cases where the customer is no longer with the partner. We have been advising partners to manually exclude the unused SP when billing for final month.